portfolio of work
Web / E-Commerce / Web Self-Services
Superpages.com’s Ratings and Reviews. Feature design, information architecture. 2005
Superpages.com’s Personalization. Project plan, strategy. 2005
Superpages.com’s online mapping site. Feature design, strategy; interaction design. 2005
User research study designed to understand users’ priorities in the Personalization space. 2005
Biography and work exhibit of Spanish sculptor Sebastián Miranda. Design and development. 2004
Information architecture for Quill.com, an office supply e-commerce site. 2004
Information architecture of an e-commerce application serving European and Canadian customers. 2004
Superpages.com’s online customer feedback. Analysis and redesign toward improving customer care handling efficiency. 2004
Usability analysis of Vodafone’s web self-services. Call center analysis, heuristic and usability evaluation. 2003
Dell Financial Services: redesign of the client account management site. 2001
Usability testing of Inc.com’s e-business site. Scenario analysis, usability testing. 2000
Syndicated Technologies corporate site. Information architecture, visual design, html prototypes. 2000
Site design of Payton Manning’s passing academy for children. Information architecture, visual design, html prototyping. 1999
Website of feature film composer Rolfe Kent. Information architecture, visual design, html, css. 1999
Design and develop Valpey Fisher’s corporate site. Information architecture. 1999


Product Design
Health care monitoring device. UI specification. 2004


Interactive Television, IPTV
Design of a Video on Demand (VOD) interface. 2007
Verizon FiOS TV Music Portal. Concept development, interaction design. 2007
Verizon FiOS TV Reminders. Concept development, interaction design. 2007
Verizon FiOS TV’s search interface. Usability study; analysis of relevance. 2006
Verizon FiOS TV Widgets. Interaction design. 2006


Gaming
Game pad design. Study of design and feature preferences with adults and children. 2007
Online gaming portals. Comparative study of features, content. 2006
Verizon FiOS TV Interactive Gaming Portal. Concept design and prototype. 2006
Usability evaluation of Playlinc, a server based gaming platform. Usability study. 2006


Custom Applications / Intranet / Extranet
Design of Telco Manager, a web self-service application helping companies manage cell phone subscriptions. Information architecture. 2004
Design of a style guide to help designers and developers attain consistency in the development of web based applications. 2004
Design of a corporate human resources management tool. Requirements gathering, information architecture, html prototypes, help documentation. 2001
Design of a web-based website creation tool for non-programmers. Information architecture, visual design, html prototype. 2000
Design of a corporate extranet to maximize efficiency during client’s network analysis. Scenario and task analysis, information architecture, html prototypes, visual design. 1999


Broadband Services
Analysis of the VoIP LNP User Experience. 2007
Verizon DSL installation. Usability study of installation CD and web-based activation process for Spanish speaking customers. 2006


Academic
Understanding cognitive modeling and making it available to non-experts. HCI Masters capstone project, Carnegie Mellon University. 2002
A redesign of the Palm V. Part of the HCI masters at Carnegie Mellon University. 2002
Design of a platform in which to implement real time military simulations. Part of the HCI masters at Carnegie Mellon University. 2002
Analyzed Informedia’s existing technology and interface design to make the application available to instructors and students. 2001