User Research, Interaction Design
Consumer sites
Transactional and enterprise applications
Interactive television

By Area
Personalization
Search
Online Maps
Music
Gaming

Work Activities
Task and work-flow analysis
User needs assessments
Solution building
Information architecture
Interface design
Usability analysis

Business and Industry
Industry and sector analysis
Competitive analysis
Product and service benchmarking
Vendor analysis
Best practices

Design and Prototyping
Photoshop
Illustrator
Director
Visio
Dreamweaver/Homesite
DHTML, CSS, JavaScript

Research Methods
Field observations
Interviews
Questionnaires
Lab usability studies
Task and work flow analysis
Expert reviews

Information Architecture
Storyboards
Wireframes
Blue prints
Task flows
Scenarios
Use cases